Privacy Policy

1. Data We Collect

We collect personal data only when you provide it voluntarily or when it arises from your use of the website. This includes:

• Contact form submissions: Name, email address, and optionally a phone number and a description of your enquiry.
• Service intake: Watch description, nature of the fault or request, and any other information relevant to scoping the repair.
• Website usage data: IP address, browser type, pages visited, and session duration, collected via analytics tools if you have consented to analytics cookies.

Legal basis: Contact form data is processed on the basis of your consent and our legitimate interest in responding to service enquiries. Service intake data is processed as part of the contract for service delivery. Analytics data is processed only with your explicit cookie consent.

Retention: Enquiry and contact data is retained for up to 24 months. Service intake records and associated documentation are retained for up to 7 years for contractual and legal purposes. Analytics data follows the retention settings of the analytics provider.

2. How We Use Your Data

• Service delivery: To respond to enquiries, prepare written scopes, and manage repair records.
• Communication: To contact you about the status of a service or in response to your enquiry.
• Website improvement: Aggregated, anonymised analytics to understand how the site is used (only if analytics cookies are accepted).
• Legal obligations: To comply with applicable Malaysian law and regulations.

We do not sell or rent your personal data to third parties. We do not use your data for unsolicited marketing. If you provide an email address, we may use it to follow up on your specific enquiry or service — not to send general promotional material unless you have separately consented.

3. How We Protect Your Data

• Website data is transmitted over HTTPS (encrypted in transit).
• Contact form submissions are stored on secure hosting infrastructure.
• Access to stored personal data is restricted to Lume & Pivot staff with a need to access it for service delivery.
• In the event of a data breach that affects your personal data, we will notify affected individuals and the relevant authorities as required under Malaysian law.

4. Cookies

We use cookies to manage your session and, if you consent, to collect analytics data. Essential cookies are required for the website to function and cannot be declined. Optional analytics and preference cookies are only placed with your consent via the cookie consent mechanism on the site.

For full details see our Cookie Policy.

5. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete personal data.
• Withdraw consent for processing based on consent, at any time.
• Object to processing of your data for direct marketing.
• Request erasure of data we no longer have a legal basis to retain.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you are dissatisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

6. Third-Party Links

Our website may contain links to external sites (for example, Google Maps). We are not responsible for the privacy practices of those sites and recommend reviewing their respective policies.

7. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data to us, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by an updated "Last Updated" date at the top of this page. Continued use of the site after a change constitutes acceptance of the revised policy.

9. Contact for Privacy Matters

Data Controller: Lume & Pivot

[email protected]

Unit 3-2, Blok B, Jalan Molek 2/4, Taman Molek, 81100 Johor Bahru, Johor, Malaysia